I do a lot of my shopping online these days. Like anyone I have spoken to who shops online regularly I have been hit now and then by occasional problems, delays and disasters that aren’t always unavoidable but usually annoying.
However this isn’t one of those stories. Today I want to tell you a good news story about someone I recently purchased from through the Amazon Marketplace.
Shortly after the passing of the late Arthur C. Clarke I decided that it was probably about time that I got around to reading some of his stuff. Going on the recommendation of someone whose word usually stands for something (IMO), I decided upon starting with Profiles of the Future. So about a week ago while on my local Amazon site, I searched for the name and, since Amazon were out of stock themselves, decided upon one of the Marketplace merchants by the name of Unbeatable Books. They had a pretty impressive rep, and the price was very reasonable. So I clicked and ordered.
Unfortunately, just last night two emails sat in my inbox, both through Amazon. The first was a refund receipt, the other an explanation.
Hi Aidan,
I am just processing your order for the above mentioned book.
Sadly,on close final inspection,i have found my last copy,to be faulty.
The pages have been misaligned during the guillotining process,resulting in the lower 6 or 7 lines of the last 30 pages being absent.
This has effectively rendered the book unreadable.
The condition is way below the standard we would be happy to dispatch or you receive no doubt.
I scoured my warehouse yesterday and have rung around my retail outlets this morning but unfortunately have been unable to locate a replacement copy.
In all likelihood,I will have the book back in stock next week,but I don’t wish to cause you any further delay.
I have therefore refunded your account fully some moments ago.
Please accept my sincere apologies for the inconvenience.
Best wishes,Darren.
Unbeatable Books.
Damn. By this time it was pretty late in the evening, so I decided against going back and finding another merchant to try to get it through. Still, I was pretty happy to see that Darren had appeared to go to some effort to find another copy, and the reasoning was sound.
Cut to late this morning, and another mail drops in the inbox from Amazon.
Hi Aidan,
Dont know if you have repurchased yet , but just to let you know , i have located another copy this morning and have listed on Amazon , if you still need it.
Thanks,Darren.
Now thats good service. With no guarantee of resale, or even any communication from me regarding the original transaction, here was a replacement copy up for sale and a tip off from the seller. And whats more, its even a little cheaper than the book was originally. Needless to say I went over and snapped it up while I could.
Thanks Darren. I’ll be keeping an eye out for Unbeatable Books whenever I’m in the Amazon Marketplace in future.